Shipping

We ship worldwide. Select the correct country for information about shipping costs and delivery times.

International shipments may be subject to tolls, taxes and other charges not included in the total price.

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THE NETHERLANDS

Shipping costs: Free

Delivery time: 2-5 working days

BELGIUM

Free shipping from €50. Up to €50 we charge €7.50 shipping costs per order

Delivery time: 2-7 working days

BELGIUM & GERMANY

Shipping costs: €7.50

Delivery time: 2-7 working days

EU

Shipping costs: €10,-

Delivery time: 2-10 working days

REST OF THE WORLD

Shipping costs: €20,-

Delivery time: 2-15 working days

Returns

If you want to return your item(s), you have the right to report your order for return up to 14 days after receipt of your order. After this notification you have another 14 days to return the item(s). You will then be credited with the full order amount including shipping costs.

NB! Returns involve costs. We are forced to calculate these. You will be credited with the full order amount including shipping costs, but the costs for returning from your home to the webshop are for your own account. This is a fixed amount of €7.50. These costs will be deducted from the order amount due.

NB! The right of withdrawal does not apply to some products. Like with custom made products . These items can NOT be returned . An example of this are the tapestries from the abstract art collection, but also personalized items.

If you make use of your right of withdrawal, the product will be returned to HUISJEVANSANNE with all accessories supplied and - if reasonably possible - in its original condition and packaging. You can read exactly how the return process works below.

Return order? Follow the steps below

  1. Login to your account
  2. Go to the order you want to return
  3. Click request return
  4. Specify the reason for the return
  5. Click Send Request
  6. Once your request has been approved, you will receive an email with a shipping label
  7. Then return the products
  8. As soon as the package has been received in good order, the order amount due minus the return costs will be refunded within 14 days after registration of your return, provided that the product has already been returned in good order. You will receive confirmation of this via e-mail